Frequently Asked Questions    Sticky
Gido | Floorplanner Staff
Gido | Floorplanner Staff 2013-02-22 09:47

For everyone that has a blank page with no construction menu, grid, navigator etc just upgrade the flashplayer:

Anonymous 2013-04-18 02:24

I have nothing but a blank page, with no menu, grid, etc. I downloaded the latest flash player, per your instructions, but nothing changed. I have a Mac and am running OS 10.7.5. HELP please!

Gido | Floorplanner Staff
Gido | Floorplanner Staff 2013-05-01 11:40

Maybe a reboot of your computer will help.

Anonymous 2013-08-11 19:48

I tried but “We’re Sorry.
This content requires Adobe Flash Player, which is not supported by your device. This content can be viewed on a desktop computer or on mobile devices that support Flash Player.”
ideas? 2013-08-12 08:09

can you send a screenshot to
also what browser are you using?

Anonymous 2013-08-13 13:33

I’m trying to drag and drop a door onto my plan and it just won’t stick. What am I doing wrong? 2013-08-13 17:09

You probably drew lines instead of walls. you can only add doors and windows on a wall. use the room tool, first icon to draw your walls and floors at once. If you’re struggling, maybe the manual can help you, download it from the first forum topics. it’s very visual.

Anonymous 2013-09-07 04:09

I’m having problems with my 3D image. Everything is ok in 2D,but when I turn on 3D,it’s like some walls are missing. Any idea why? :)
btw.I love your program ;)

Anonymous 2013-10-03 18:30

hey i have a yard with pools but when i double click for my flooring nothing will pop up and i need grass not a white flooring. what should i do?

Anonymous 2013-10-08 06:58

I am having some problems. I only have the construtc-window on the right. Not the library-window, as seen in the diferent tutorial-videos on youtube. How can i get these, or are the from an older version?
My other problem is that sometimes when i load my project i cant edit it. I cant move the objects or move the walls. Just create new ones.

Anonymous 2013-10-09 00:36

does anyone know how to make the print area larger

Anonymous 2013-10-20 14:05

you have to click the zoom out button 2013-10-22 06:44

Please post your questions as a new topic or else we’ll miss them :-/

Anonymous 2013-11-03 01:23

Whats the best way to place electric outlets on wall? And show them at the right height in the 3d view?

Soullux 2013-11-15 09:42

I set a image on the project, and I don’t know how to delete it. How do I?

gerny le
gerny le 2014-01-23 00:42

how can i go with another project??because i want another one to build

Anonymous 2014-01-23 11:36

Hello, How can I get the measurements to show up on the floorplan once complete? Also say for example I complete a floorplan of a 3 storey house, how can I export the plan so its all on one PDF A4 page and not 3 different pages (a page for each floor)? Many thanks

Anonymous 2014-02-17 23:01

I DL the app for my ipad but I can’t do anything..everything is blank. It shows my project but I can’t draw anything.

Anonymous 2014-04-16 08:31

Can you please let me know how can I draw a round, dashed line? I can have round or curved walls but then I cant change it to dashed format and lines (which can be dashed) can’t be curved… Can this be done? Thanks for the help.

Anonymous 2014-05-14 20:49

How do I add floors? if I already started it?

Anonymous 2014-08-04 04:39

i was wondering why as well :/

Gido | Floorplanner Staff
Gido | Floorplanner Staff 2014-08-28 07:58

press the plus + button to the right of your other floornames.

Gido | Floorplanner Staff
Gido | Floorplanner Staff 2014-08-28 07:59

Floorplanner only works on regular desktop and laptop computers.

Anonymous 2014-08-30 02:24

Why isn’t there any https once you’ve logged in for? how secure is everything i create? can anyone view mu designs?

Deer Run Cabins
Deer Run Cabins 2014-11-16 14:20

NEW TOPIC: Can I flip flop a plan without redoing the whole plan? I want to move two different size bedrooms from let side to right side. Directly accross

Anonymous 2014-11-26 15:14

how do i measure the square meters of my build?

Jay 2014-11-27 11:47

I want to copy the floor plan of the first floor and paste it to the basement floor plan so I don’t have to redraw the whole thing. Anyone know if that can be don’t?

Anonymous 2014-11-29 16:41

Android ???

Anonymous 2015-01-17 22:07

The mobile menu is loading.

Anonymous 2015-01-19 13:43

I cant draw a room. every time I go to draw, my curser disappears and I end up dragging my whole floor plan

Anonymous 2015-03-09 03:03

Combine the floor

Is it possible to combine 2 floors into one plan?

Anonymous 2015-03-22 03:03

hiii… i wanna know how to put paint/color on walls .. thank you.. btw i love your program… :D .. i’m just 11 yrs old. i wanna be an architect.. when i grow up :D

Anonymous 2015-04-14 17:31

New Question…I have my units set to feet. It used to say 24 feet and now it is saying 48 feet. I have been working on a plan and have exported it before with no problem. However, now when I try to export it to a PDF a quarter of the plan is missing. I have scanned the grid for anything that might have been on the side that could have been throwing it off and can’t find anything. I did notice that that the unit bar had changed though. How to I get it back from 48 feet to 24 feet?

Anonymous 2015-04-26 08:21

New Question,

I am having trouble exporting to PDF.

I click on export to PDF, I set my scale and orientation etc when I click save, the screen just says ‘loading’ and nothing happens.

been waiting 30min for it to export to pdf and still says ‘loading’

I have tried clearing out my browser cache, history, etc and I am running the latest version but still just hangs on the loading screen…

Any help will be great.

Anonymous 2015-05-01 15:27

I am having the same identical problem. I have purchased the Plus and when I try to export my plan as a PDF, it just says “loading” and it says print at the top. Thank you for your help.

Anonymous 2015-05-19 21:13


I upgraded to premium. About an hour ago, I logged in and it says basic and all my projects are gone! I log in using google, so my e-mail and PW are constant. Any ideas?

Anonymous 2015-06-21 06:35

What is the maximum length and width of the floor? I am trying to design a farm that has dimensions of 100 meters by 300 meters, Can I use floor planner for that?

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